manuals/manuals_Service_20Center_Ion_20Troubleshooting

Merit Industries, Inc.
Troubleshooting Guide for Megatouch Ion™ Games

ROBLEM

ORRECTIVE

CTION

•

no power

•

bill acceptor
motor does not
run

•

no flash on the
monitor screen

•

no cooling fans
operating

•

no output from
power supply

•

Check that the power cord is connected to a “live” outlet.

•

Check that the power switch is on.

•

Check that the power cord is connected to the game power supply.

•

Check that the power supply’s voltage select switch is set to the
proper voltage.

•

Check the harness connections to the on/off switch and circuit
breaker.

•

Check the circuit breaker for an “open”.

•

Check the A/C harness connection to the power supply.

•

Check the line cord.

•

no video

•

no cooling fan
operation

•

screen is blank

•

A/C power to the
monitor and bill
acceptor

•

no output from
power supply

•

Check the power on jumper wire located on the motherboard. It
should connect J2 to pin 21 of Panel 1. If this jumper wire is missing
or not connected between the correct pins, it may prevent the power
supply from turning on. For more information, see Tech Note 52.

•

Check the D/C harness connection to the motherboard.

•

Check the A/C harness connection to the power supply.

•

no video

•

cooling fans are
working

•

there is a sound
when coins are
deposited

•

Check the video cable connections to the motherboard and the LCD
display (and the monitor control board in EVO and Fusion games).

•

Check the +12 volt supply voltage to the LCD display (yellow wire
+12, black wire ground)

•

Check the harness connections between the PC boards on the back
of the LCD display.

•

Replace the LCD display.

•

no video

•

constant beeping
or a sequence of
beeps

•

The memory card (DIMM) may not be seated properly. Reseat the
DIMM or replace it.

•

no video

•

no sound when
coins are
deposited

•

Check all connections to the motherboard.

•

Reseat the DIMM.

•

Replace the motherboard or send it for repair.

•

poor picture
quality

•

Adjust Brightness, Contrast, Horizontal, and Vertical controls with
monitor controls.

•

coin jam

•

Check the coin mech and coin chute for coins blocking the pathway.

•

Make sure the coin harness is connected between the normally
open and common terminals on the coin switch.

•

Disconnect the bill acceptor and the coin switch one at a time to
narrow down the problem.

•

Check the coin harness for pinched or damaged wires.

•

Disconnect the coin harness from J1, J3, J7, and J8 of the I/O
board. If the coin jam still appears, the I/O board will have to be sent
for repair.

•

meter not
advancing

•

Check connection at I/O board.

•

Check wiring at J2 METER connector on I/O board.

Merit Industries, Inc.
Troubleshooting Guide for Megatouch

Ion

™

Games continued

ROBLEM

ORRECTIVE

CTION

•

game locks up or
resets while
being played or
in the attract
mode

•

no movement on
the screen

•

power has to be
cycled off and on
to get the game
to function again

•

Check the output voltages from the power supply:

Enhance SFX 1211J
Red wire   +5 volt
Yellow wire +12 volt
Blue wire  -12 volt
White wire  +5 volt power good
Violet wire  +5 volt VSB
Black wire  ground
Brown wire +3.3 volt

•

Clean the vents and the fans of any dust and dirt that may interfere
with airflow.

•

Clean the CPU cooling fan on the motherboard.

•

Replace the CPU cooling fan if it is not operating properly.

•

Reseat the DIMM on the motherboard.

•

Clear memory with the following procedure:

•

Turn off the game.

•

Press and hold the Setup and Calibrate buttons.

•

Turn the game on and keep holding the buttons until the
screen displays “TWO BUTTON CLEAR DETECTED
RELEASE BUTTONS”. This should take about 30 seconds.

•

Release the buttons. This will clear high scores, clear the
books and reset options, and reset the game menu and coin
menu to their factory settings.

•

Perform a checksum test on the hard drive:

•

Turn off the game.

•

Turn on DIP switch 8 on the I/O board.

•

Turn on the game. The test will take about 10 minutes.

•

A failure will cause the test to stop.

•

A passed test will display “DRIVE CHECKSUM
COMPLETE RESET ALL DIP SWITCHES TO REBOOT
MACHINE”.

•

With power on, turn off DIP switch 8.

•

game locks up
with “invalid key
for version
PG3002 – V
XXXX”

•

Check the program number on the security key. It should be
compatible with the program on the hard drive.

•

Check the contacts on the security key socket. Lift up on the contact
on the bottom of the socket and make sure there is a good
connection to the base of the security key.

•

Check the USB cable that connects the I/O board to the
motherboard.

•

Try another security key with the same program number or test the
security key in another game with the same program version.

•

“INVALID KEY”
message while
downloading
software to the
hard drive

•

If the security key was replaced before the download:

•

The motherboard did not boot from the DVD drive.

•

Check that the DVD drive is set as master.

•

Check the ribbon cable connections between the DVD drive and the
motherboard.

•

Try another DVD drive or another set of discs.

Merit Industries, Inc.
Troubleshooting Guide for Megatouch Ion

™

Games continued

ROBLEM

ORRECTIVE

CTION

•

the screen
displays MAXX
and not ION and
the H2H category
is missing

When the game is turned on, it will check the type of touchscreen
controller, motherboard and hard drive. If one of these does not match
with Ion hardware, the game will power up and display “MAXX” on the
screen and it will not have the H2H category.

•

Make sure the game is only using ION hardware.

•

game will not
download disc

•

Make sure the disc is installed correctly, with the logo facing up.

•

Check for scratches or a defective disc.

•

Try a different DVD drive or another disc.

•

If you’re downloading a disc set, make sure each disc is of the same
revision.

•

"ERROR
READING DRIVE
C"

•

This message can be caused by the hard drive or in some
program versions, a coin jam while the game is turned on.

Turn the game off.

Locate DS 1, position 8 and turn it on.

Turn on power to the cabinet. This will start the
hard drive checksum test, which should take about
20 minutes to complete.

When the hard drive passes the test it will display
a "CHECKSUM GOOD" message and continue to
boot up into the game attract screens. This
indicates a coin jam.

When the hard drive fails the test, the game will
lock up with a "CHECKSUM ERROR" message,
which will stay on the screen until the power is
turned off. In this case, the hard drive will have to
be replaced.

•

"DISK BOOT
FAILURE"

This message indicates the motherboard is not receiving data from the
hard drive and has locked up.

•

Check the IDE ribbon cable connections to the motherboard and
hard drive.

•

Check the power to the hard drive. It should have +5 volts, +12
volts, and ground.

•

“QUANTUM
FIREBALL,
SMART FAILURE
DETECTED,
BACK UP HARD
DRIVE”

The self-diagnostics on the hard drive has detected an error.

•

The hard drive will have to be replaced.

•

“CRITICAL
ERROR ABORT
RETRY FAIL” or
“BAD COMMAND
OR FILE NAME”
error

•

Try reloading the program onto the hard drive with a different set of
update discs compatible with the security key. If it will not accept the
download, try another DVD drive. If it still does not work, replace the
hard drive.

29 MEGATOUCH EVO ION OWNER’S MANUAL PM0426-14